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Vivid Seats denies these . Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. The agent will be able to grant you a refund if your scheduled event has been canceled. The. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. He'll be heartbroken. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. The issue was they didnt have the tickets, but had 2 close by. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. Desired outcome: After all, I selected that I wanted "2" tickets not "1". I never received my tickets but was charged for them. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. Is Vivid Seats Legit or Real? | Vivid Seats Reviews (2022) This comment was posted by a verified customer. Vivid Seats Culture | Comparably Well start sending you the news you need delivered straight to you. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. We would like the opportunity to turn this around for you. They didn't even attempt to make it right. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Providing an exceptional buying experience is something we want all of our fans to experience. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . VividSeats.com = Robbery!!! | Los Angeles - Yelp Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? Terrible customer service. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. VividSeats has B rating with the BBB.org as of September 2022. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Send us a DM on social media. Her personality was fantastic and the whole experience was just perfect. None of the options worked for us NEVER will I use this company again. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. From over pricing. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. Vivid Seats Reviews Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. We use dedicated people and clever technology to safeguard our platform. Who Sets the Price on Vivid Seats? As of Oct. 13th 6:38 pm I am unable to access my tickets. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. They take your money, and you have no valid tickets. Was not able to get in with those tickets I paid for. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. I purchased tickets for the New Edition concert through Vivid Seats. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! They are aware of this issue. Business Profile for Vivid Seats LLC - Better Business Bureau They simply dont care. We assure that you and your partner will be able to sit together. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. I got nfl tickets from them that never arrived. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. IE, Hundreds of people are standing in front of you. Don't EVER use vivid seats for any purchases. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. Working at Vivid Seats | Glassdoor The name on my ticket was someone who purchased tickets the resold them through vivid seats. Report as inappropriate. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. They deserve to go bankrupt as they cost me $800. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Thank you. 100% buyer guarantee. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. Desired outcome: I have knee issues so very kind to help so we don't walk far. How do I determine the seat numbers for a ticket listing? HORRIBLE experience. Contact Customer Service | Vivid Seats Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. If you have any additional questions, we encourage you to reach out to our online support team on social media. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. Read full review of Vivid Seats and 1 comment. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. Recent customer reviews are positive. We also confirm that your tickets are general admission. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. It goes against our guidelines to offer incentives for reviews. Thank you. Suite 800. One arrived by mail with a "Lot 16" other was delivered electronically. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. It is a safe and secure process. Vivid Seats has 450 employees. Worst ticket platform that gives two sh*ts about their customers. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. 1st time user. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Customer service told me they will not help me because I already accepted the tickets. I usually stick to stubhub. I am very disappointed in not being able to attend the show. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? We were refused. Companies can ask for reviews via automatic invitations. 5.5 Total Score. We encourage you to monitor your bank and email for further updates on your order. I expect to pay the normal service fees, but not what you charged me for the tickets. You can count on usas our fans already know. For further help, send us a direct message. Original review: Feb. 9, 2023. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. ConsumerAffairs is not a government agency. Chicago Illinois Vivid Seats | Event Tickets - Apps on Google Play First received an e-mail asking me to call because there was an issue. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. I tried not to trip thinking I could sell them forward. The insurance was $65.82. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Please Refund at least $1000. The third party did not send us the electronic tickets. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Sign up to receive our free weekly newsletter. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. Promised by 2/23. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. Working at Vivid Seats: 108 Reviews | Indeed.com Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Vivid seats is such a scam!!! We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. All they say is their sry, well so am I! He was very polite, professional, kind, and made the process very easy! Chicago, IL 60606-0606. Vivid Seats Review: Not delivering seats - ComplaintsBoard.com The buyer is responsible for these costs. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . From over pricing. Vivid seats scammed me : r/Scams - reddit This is clearly a loophole being used often by venues to protect these ticket scammers. Unsubscribe easily. I was told that I should have known that by this note that was listed: xfer Piggyback. Customer identification can be provided if needed. Crooks. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. We are filing fraud with the bank and reporting to the bbb. Call and ask what the service charge is before buying. That is a lie. Kept telling me same blurb about it was my fault, not his, no refund, etc. No refund offered!! 2. bradsaid 1 yr. ago. This review was chosen algorithmically as the most valued customer feedback. We appreciate your patience. I called before the event and after. It is never our intention to make our fans feel this way. They won't refund me or get me two tickets together. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. How has everyone's experience been with Vivid Seats? : r/phish - reddit They go above and beyond to make my transactions fun and fast! The request was put. Dont use this site they are horrible. I never received the email and therefore never accepted the tickets. I received an email a few days before the game to "Confirm my email". We're serious about getting you to the live events that you love. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. The site didn't show the total of $632.10 until after I purchased the tickets. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. Vivid Seats ranks 27th among Tickets sites. and then vice versa on the inventory thing. Then allows the seller to change the date to the day of the event. I will not be using this company again and will never refer a soul. Verification can help ensure real people write reviews about real companies. WRITE REVIEW. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. My tickets were not released until 1 week before the show. Agreed! We spent $700 and had our experience ruined for really no good reason. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. A link has directed you to this review. When I go the tickets, I called the venue and was told they were not handicap. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. We encourage you to reach our to our online support team by sending us DM on social media. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. Never again. But, what I'm reviewing . Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. I just want the Tickets I spent over 2 thousand of my hard earned money on. Full refund and apology for lack of ticket delivery. I could not attend. We would love to review your order again to see if there's anything we can do to make this right for you. Ticket resale limitations; prohibition; exception. I had to call to verify that these seats are in fact in different rows one behind the other. Leave the paper at home! Long story short the ticket transfer did not go smoothly. What is Vivid Seats? Is it legit? Do they have fees? Here's - nj 2,266 Reviews of Vividseats.com - Sitejabber However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. Disputed several times and no resolution till this day. Vivid Seats' email and phones were not responding to many numerous requests. Order number [protected]. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Refunds can only be granted in the event a show is cancelled. All for the seller, not for the customer. I bought 2 tickets to Super bowl for my 11 year old son. Disgusted. When I got to the rodeo they couldn't find my ticket so I had to get a new one! I was unsure on how this all worked. Good Grief. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. It guarantees your tickets will be valid and arrive in time for the event. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. He checked several times and assured me that the seats were handicap. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. They are efficient, professional and the price is always right. B. Berlinda G. Today , California. Melinda, your concerns are absolutely valuable and matter to us. This is not what I paid for. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Patient, reassuring, and kind -- why I will use this entity again! When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. The person the ticket was for has since died. greenthumb47 , 2022-08-02. Is SeatGeek Legit? We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. is vivid seats legit - Tecdud.com Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. The staff are even more amazing. Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. All Rights Reserved. Service 254 Value 245 Shipping 164 We launched @recap.email and legal webhooks. Vivid Tickets Loses Top Rating From Better Business Bureau After It was smooth and I didn't have to do all re-ordering process again. I feel that you overcharged me. First time using Vivid Seats to get tickets. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. Vivid Seats vs StubHub - Which One to Prefer? [Sorted] - TechWhoop Vivid Seats ranks 25thamong Ticketssites. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time.