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leading the team to focus on driving volume, optimising revenue performance and building customer satisfaction and loyalty. Contact Jeremy directly If youre unhappy with the response you receive, you have the right to appeal to the Rail Ombudsman. Please log into the Store using your login and password for your Guinness World Records account and your free certificate will be added to your basket automatically. Ruth has worked in a number of senior HR roles in the civil service and higher education. Account and payments 15 articles. Its quick, easy and totally free. Maintenance Technician (Make Ready) Apartments Don't let this opportunity pass you by! Find out how we keep your data secure, and what you can do to keep safe online. If you would like to order any further Record Holder certificates then please add these to your basket. Consumer guides, newsletters, surveys and more! Need help? On the next page, click on Upgrade to Priority and then follow the prompts. If you are unable to pay via these methods, you can generate an invoice and then arrange payment via bank transfer. As and when we have any updates, or the adverts go live, we will contact you to submit your formal application. The only ways of communicating with customer service are via the Contact us link. Need help at our stations or getting on and off our trains, we are available to help. It can take up to 12 weeks* for us to assess your application and send you the guidelines for your record attempt. Please try again. Call: 866-940-1102. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Please email our Customer Support team with more details of your experience as well as your journey information. Or fill out the following form. Select View your invoice, Your invoice will load up in a new window. You can download our two Complaints Handling Procedure documents by clicking on the links below. Or Email * Our locations Scotland Midlands Wales South East South West London Republic of Ireland Northern Ireland Isle of Wight Our roles Engineering & Mechanics Support Roles It took 4 weeks , telephone interview, easy group assesment in Swindon and in 24 hours email invinting for interview in Paddington . Your application will not start being processed until the funds are received into our account and then matched to your application by our payment team. Once selected, click on continue to bring up the search results of all records that took place in that location and date. He steered the business through substantial changes like introduction of the new electric trains and the delivery of the December 2019 timetable which added frequency and reduced journey times on most GW routes. Originally joining British Rail as a graduate in 1993, he has held various roles in FirstGroup, Chiltern Railways and Network Rail. Hull Trains Company Limited Customer Service email address : 03715410 (Active) Est.18/02/1999: Llangollen Railway: Llangollen Railway Chairman, Mr J Ritchie - Email address and Phone number: Website for Llangollen Railway Llangollen Railway Customer Service email address It also provides regional services throughout the South West of England and to the south coast of England, and the Night Riviera sleeper service. Contact information; Job opportunities; Online form; We'll just need your permission to deal with them. We advise you check your journey before traveling with us today, There is a good service across our network. receipts are not generated if you pay via bank transfer. Train services running to and from these stations may be cancelled or delayed. Initial complaints should be directed to Great Western Railway directly. It also provides regional services throughout the South West of England and to the south coast of England, and the Night Riviera sleeper service. You can be certain that youre talking to the right person at the right time. They dont take sides but just look at the evidence available. Join to view profile . Customer Service Centre: 0345 6000 650. What would you like help with today? To do this, please login to your Guinness World Records account, select the relevant application and click on Upgrade to Priority Application. He was awarded a CBE in the 2021 New Years Honours List, is a Fellow of the Chartered Institute of Logistics and Transport and a Fellow of Institute of Railway Operators. Hours: Varied shifts on an annualised 10hrs minimum contract. You will have 45 minutes to complete this transaction before the session expires. For orders over 100 please contact us. Once you have selected your product, you will reach the payment screen. Email address is GWRfeedback@GWR.com. To learn more please visit the Business Solutions section of our website. I trust that your future journeys with us will be more enjoyable. Digital Services and Device Support Welcome to Amazon Customer Service What would you like help with today? This facility is only available once your application has been accepted and your guidelines have been released to you and it can take up to 2 weeks* to receive a response. National Rail Enquiries - Great Western Railway Great Western Railway (GW) http://www.gwr.com Information last updated 26 February 2023 00:49 Company Information Managing Director Mark Hopwood Head Office Phone 03457000125 Fax 0 Textphone number 1800108001971329 (For customers with hearing impairments) Address Sign In/Register Use one of the buttons below to sign in or create a new account. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder). Alternatively, you can use your email address to get started. Please call 1-888-280-4331 if you have any questions. Rail Replacement Coordinator (Operational, field-based, customer service role - South). Join the 1,400 people who've already contributed. Open positions are advertised at. FirstGroup reaps 40m dividend from Great Western Railway, FirstGroup train and bus operator rebuffs offer from Apollo, New Great Western Railway trains fixed after software upgrade, This account is no longer active. FOR EMERGENCIES AFTER REGULAR BUSINESS HOURS PLEASE USE THE AFTER HOURS EMERGENCY PHONE NUMBER LISTED ABOVE. To speak to our Social Media Team between 06:00 and 23:00, please contact us on: Twitter @GWRhelp Facebook Messenger WhatsApp: 07890 608043 FAQs Answers to some of the most common queries can be found here. Open positions are advertised at www.indeed.com or you can email your resume to: careers@gwresources.com. We offer competitive compensation packages and generous health benefits. If you cant find your event, when trying to purchase a certificate in our store then it may just mean that the event has not been verified yet as an official Guinness World Records title (Please contact the event organisers to find out the status of the record attempt and whether they have submitted the evidence). From 12 an hour. You'll get an opportunity to experience a variety of on board and station work placements including Station Operations, Gateline, Customer Host, Ticket Office and Revenue Protection where you'll gain real customer service skills. You may be able to get your money back if you bought a ticket but did not travel. Operate approximately 27% of UK rail market. If you wish to learn more about our fee-based Consultancy services or if you are applying on behalf of an organisation or brand please visit the Business Solutions section of our website. If it repeats session will be terminated itself after 45 minutes of inactivities. Please use our forgotten password function to reset your password. You will have 45 minutes to complete this transaction before the session expires. They will independently review your complaint and where appropriate, follow things up on your behalf. Great Western Railway is a British train operating company owned by FirstGroup. Once here, select the link For alternative payment methods please request an invoice at the bottom of the payment options, You then need to enter your details (name and address) that will appear on the invoice, The next page will have a link to your invoice. Belfast BT12. Our priority application and evidence review services are only available to individuals or small groups whose primary purpose for attempting a record is personal achievement. Mark holds other honorary posts within the heritage and mainline railway community. Normal application processing can take up to 12 weeks*. If you need a speedier response, we advise that you use the Priority Application service which will speed the processing of your record application to just 5 working days. More. Refund . Your message will be delivered directly to the Records Manager dealing with your application. Covid-19 Red Rocket have worked alongside GWR to create a short welcome video for new employees.Want to find out how a film or animation can help promote your company. You can also check on the status of your application, update your profile details and application information, by logging into your account. Contact details Head Office address Freepost GWR CUSTOMER SUPPORT Plymouth PL4 6AB Phone number: 03457 000 125 Please check with your phone provider if you are unsure about how much a call will cost. Experience Customer Service Assistant GWR Licenses & Certifications CompTIA Network+ (N10-007) Cert Prep: 6 Advanced IP Networking LinkedIn . ACCESS YOUR ACCOUNT | globalwater LEADERS IN TOTAL WATER MANAGEMENT Mailing Address for Payments has Changed - Click Here for More Information IMPORTANT: CUSTOMER NOTICES For all users, the first time you access the customer portal, you will need your full account number and zip code. A delivery, order or return Prime Payment, charges or gift cards Address, security & privacy Memberships, subscriptions or communications The GWR team are taking the business through a fundamental customer focused transformation which has already seen us rebrand as GWR and now we are engaging on a huge programme of electrification, station improvements, implementing new trains, developing a people and customer centric culture and getting ready for Crossrail. You can find contact details for Great Western Railway above. 08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays), To buy standard tickets visit our website, Great Western Railway - Customer Services, View train formations and on-board facilities for this train company, No early morning services between Heathrow Terminal 5 and London Paddington on Sunday 21 May, Amended 23:04 Bristol Temple Meads to Warminster service from Monday 22 to Thursday 25 May, Amended early morning services between Reading and Newbury / Bedwyn on Sunday 21 May, Buses replace early morning trains between Reading and Basingstoke on Sunday 21 May, Buses replace early morning trains to / from Burnham / Taplow from Tuesday 23 to Friday 26 May, Amended 23:34 London Paddington to Didcot Parkway service on Friday 26 May, Amended evening / morning Great Western Railway services to / from Swansea / Carmarthen on Thursday 25 and Friday 26 May, Amended London Paddington - Penzance Night Riviera Sleeper services on Tuesday 23 and Wednesday 24 May, CANCELLED: Engineering work between Slough and Reading from Monday 22 to Thursday 25 May, Buses replace late night trains between Reading and Chippenham via Swindon on Sunday 21 May, Buses replace morning / evening trains to / from Pangbourne on Sunday 21 May, Buses replace trains to / from Burnham / Taplow on Sunday 21 May, Amended early morning services to / from London Paddington on Sunday 21 May, Amended 00:07 Marlow to Maidenhead service on Sunday 21 May, Amended trains between Cardiff Central and Swansea / Carmarthen on Saturday 20 and Sunday 21 May, Amended 23:45 Didcot Parkway to London Paddington service on Saturday 20 May, Buses replace trains between Birmingham New Street / Worcester / Cheltenham Spa and Gloucester on Saturday 20 and Sunday 21 May, Amended late night / early morning services between Bristol Temple Meads and Weston-super-Mare / Taunton from Monday 15 to Thursday 18 May, Amended 22:48 London Paddington to Swansea service on Thursday 18 May, Buses replace late night / early morning trains between Reading and Guildford from Monday 15 to Friday 19 May, Buses replace late night trains between Reading and Newbury / Bedwyn from Monday 15 to Friday 19 May, Buses replace late night / early morning trains between Neath and Swansea from Monday 15 to Friday 19 May, Amended 23:30 Cardiff Central to Bristol Temple Meads service from Monday 15 and Thursday 18 May, Amended services via Westbury on Sunday 14 May, Amended services between Cardiff Central and Bristol Parkway / Bristol Temple Meads on Saturday 13 and Sunday 14 May, Amended services between Redhill and Reading on Sunday 14 May, Buses replace trains between Reading and Bedwyn on Sunday 14 May, Amended late night services between London Paddington and Penzance on Sunday 14 May, Buses replace trains between Swansea and Carmarthen on Saturday 13 and Sunday 14 May, Amended 00:45 Oxford to Reading service on Sunday 13 May, Amended 00:34 London Paddington to Reading service on Saturday 13 May, Buses replace trains via Cheltenham Spa on Saturday 13 and Sunday 14 May, Buses replace trains between Reading and Basingstoke / Winchester on Saturday 13 and Sunday 14 May, Buses replace late night / early morning trains between Exeter St Davids and Exmouth from Monday 8 to Friday 12 May, Amended late night / early morning services between Cardiff Central and Bridgend from Monday 8 to Friday 12 May, Amended late night / early morning services between Didcot Parkway and Oxford from Monday 8 to Friday 12 May, Amended 23:30 London Paddington to Didcot Parkway service on Friday 12 May, Amended late night / early morning services to / from Burnham / Taplow from Monday 8 to Friday 12 May, Amended late night / early morning services to / from Pangbourne from Monday 8 to Thursday 11 May, Amended services between Twyford and Henley-on-Thames from Monday 8 to Wednesday 10 May, Amended services between Redhill and Reading on Sunday 7 May, Amended services in the Westbury area on Sunday 7 May, Amended 20:43 and 21:43 London Paddington to Cardiff Central services on Sunday 7 May, Amended 23:00 and 23:33 London Paddington to Bristol Temple Meads services on Sunday 7 May, Amended late night services between London Paddington and Penzance on Sunday 7 May, Buses replace trains between Reading and Basingstoke on Sunday 7 May, Buses replace trains between Swansea and Carmarthen on Saturday 6 and Sunday 7 May, Buses replace late night / early morning trains to / from Burnham / Taplow on Saturday 6 and Sunday 7 May, Buses replace trains via Cheltenham Spa on Saturday 6 and Sunday 7 May, Amended evening trains in the Didcot Parkway area from Tuesday 2 to Thursday 4 May, Buses replace late night trains between Newbury and Bedwyn from Monday 1 to Thursday 4 May, Amended morning / evening Great Western Railway services to / from Swansea on Tuesday 2, Wednesday 3 and Friday 5 May, Amended late night service between Oxford and Worcester Shrub Hill on Tuesday 2 May to Thursday 4 May, Amended 23:42 Swindon to Cheltenham Spa service on Monday 1 May to Thursday 4 May, Amended 22:48 London Paddington to Swansea service on Monday 1 May to Thursday 4 May, Amended service between Reading and Redhill on Sunday 30 April, Amended service in the Westbury area from Sunday 30 April to Wednesday 3 May, Amended early morning service between Reading and Basingstoke on Sunday 30 April, Amended early morning trains between London Paddington and Ealing Broadway on Sunday 30 April, Amended 21:24 Great Malvern to Frome service on Saturday 29 April, Amended 00:45 Oxford to Reading service on Saturday 29 April, Amended late night Great Western Railway services between London Paddington and Ealing Broadway on Saturday 29 April, Buses replace early morning trains to / from Burnham and Taplow on Saturday 29 April, Buses replace trains between Reading / Woking and Basingstoke / Andover / Winchester from Saturday 29 April to Monday 1 May, Amended evening trains between London Paddington and Reading from Monday 24 to Thursday 27 April, Amended evening services in the Exeter St Davids area from Monday 24 to Thursday 27 April, Buses replace trains between Reading and Basingstoke / Winchester on Sunday 23 April, Amended service between Chippenham and Trowbridge from Tuesday 25 and Thursday 27 April, Amended 23:33 and 23:20 services between Gatwick Airport and Reading from Monday 24 and Thursday 27 April, Amended services between Bristol Temple Meads and Westbury from Monday 24 and Thursday 27 April, Amended 23:42 Swindon and Cheltenham Spa from Monday 24 and Thursday 27 April, Amended 22:32 and 23:32 London Paddington and Bristol Temple Meads service from Monday 24 and Thursday 27 April, Buses replace late night / early morning trains to / from Burnham / Taplow from Monday 24 April until Friday 28 April, Amended late night service between Taunton and Exeter St Davids on Sunday 23 April, Amended service between London Paddington and Didcot Parkway on Sunday 23 April, Buses replace trains between Reading and Bedwyn on Sunday 23 April, Amended 00:09 Marlow to Maidenhead service on Sunday 23 April, Amended service between Cardiff Central and Patchway Saturday 22 and Sunday 23 April, Amended service between Reading and Newbury until 06:00 Saturday 22 April, Amended service between Reading and London Paddington service from Saturday 22 until Sunday 23 April, Amended service to from London Paddington on Sunday 16 April, Amended services via Exeter St David's on Sunday 16 April, Amended service between Redhill and Reading on Sunday 16 April, Amended early morning services between London Paddington and Swansea on Sunday 16 April, Buses replace trains between Reading and Basingstoke / Winchester on Sunday 16 April, Buses replace trains between Reading and Newbury / Bedwyn on Sunday 16 April, Amended 00:45 Oxford to Reading service on Saturday 15 April, Amended late night services between Reading and Didcot Parkway from Monday 17 to Thursday 20 April, Amended 23:45 Didcot Parkway to London Paddington on Saturday 15 April, Amended 21:21 Bristol Parkway to Portsmouth & Southsea service from Monday 17 to Thursday 20 April, Buses replace early morning trains to / from Burnham / Taplow on Saturday 15 April, Amended late night services between Bridgend and Port Talbot Parkway from Monday 17 to Thursday 20 April, Amended late night services between Didcot Parkway and Swindon / Chippenham from Monday 17 to Thursday 20 April, Buses replace late night services between Guildford and Redhill / Gatwick Airport from Monday 17 to Wednesday 19 April, Amended late night Great Western Railway service via Exeter St Davids from Tuesday 11 to Thursday 13 April, Amended 03:46 Swansea to London Paddington service on Monday 10 April, Amended Great Western Railway service to / from Carmarthen on Monday 27 March, Amended service between Redhill and Reading on Sunday 9 April, Amended 20:43 and 21:43 London Paddington to Swansea trains on Sunday 9 April, Reduced service at Burnham and Taplow on Sunday 9 April, Amended 23:30 London Paddington to Didcot Parkway service on Friday 14 April, Amended 23:45 Didcot Parkway to London Paddington on Saturday 8 April, Amended 23:50 London Paddington to Reading service on Friday 14 April, Amended 23:45 Bristol Temple Meads to Frome service from Tuesday 11 to Friday 14 April, Amended late night / early morning services between Cardiff Central and Bridgend from Monday 10 to Friday 14 April, Buses replace late night / early morning services to / from Pangbourne from Monday 10 to Friday 14 April, Buses replace late night / early morning services to / from Burnham and Taplow from Monday 10 to Friday 14 April, Amended evening / morning services in the Taunton area from Tuesday 4 to Thursday 6 April, Amended Great Western Railway services to / from London Paddington on Sunday 26 March, Amended 08:06 Reading to Newbury service on Sunday 26 March, Buses replace early morning trains between Reading and Basingstoke on Sunday 26 March, Amended 00:09 Marlow to Maidenhead service on Sunday 26 March, Amended evening services between London Paddington and Reading from Monday 27 to Thursday 30 March, Amended 07:51 London Paddington to Penzance service on Sunday 26 March, Buses replace trains between Reading and Newbury / Bedwyn from Friday 7 to Monday 10 April, Amended services between Swindon and Westbury from Friday 7 to Monday 10 April, Buses replace late night trains between Westbury and Frome on Friday 7 April, Buses replace trains between Reading / Woking and Basingstoke / Winchester from Friday 7 to Monday 10 April, Buses replace late night / early morning trains between Reading and Newbury / Bedwyn from Monday 3 to Thursday 6 April, Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 3 and Tuesday 4 April, Buses replace late night / early morning trains between Reading and Guildford from Monday 3 to Thursday 6 April, Buses replace evening / morning trains between Neath and Swansea from Monday 3 to Friday 7 April, Amended morning Great Western Railway services in the London Paddington area on Sunday 2 April, Amended 21:21 Bristol Parkway to Portsmouth & Southsea service from Monday 3 to Wednesday 5 April, Buses replace trains between Didcot Parkway and Oxford on Sunday 2 April, Buses replace trains between Reading and North Camp on Sunday 2 April, Amended 00:45 Oxford to Reading service on Saturday 1 April, Buses replace early morning trains to / from Burnham / Taplow on Saturday 1 April, Amended 23:45 Didcot Parkway to London Paddington service on Saturday 1 April, Buses replace trains between Salisbury and Southampton Central on Saturday 1 and Sunday 2 April, Buses replace trains between Swansea and Carmarthen / Llandrindod on Saturday 25 and Sunday 26 March, Amended Great Western Railway services to / from Portsmouth Harbour on Saturday 25 March, Amended 03:46 Swansea to London Paddington service on Friday 24 March, Amended late night services between Port Talbot Parkway and Neath on Tuesday 21 and Wednesday 22 March, Amended 03:46 Swansea to London Paddington service on Tuesday 21 March, Amended late night services between London Paddington and Reading from Monday 20 to Thursday 23 March, Buses replace trains between Plymouth and Penzance from Monday 27 to Friday 31 March, Amended 23:30 London Paddington to Didcot Parkway service on Friday 31 March, Amended 23:45 Bristol Temple Meads to Frome service from Monday 27 to Thursday 30 March, Amended late night services between Twyford and Reading from Tuesday 28 to Friday 31 March, Amended late night / early morning services to / from Burnham / Taplow from Monday 27 to Friday 31 March, Amended late night / early morning services between Exeter St David's to Exmouth from Monday 27 to Thursday 30 March, Amended 08:58 Bristol Parkway to Swansea service on Sunday 26 March, Amended early morning services to / from Warminster on Sunday 26 March, Amended early morning services between London Paddington and Ealing Broadway on Sunday 26 March, Amended Night Riviera Sleeper service on Sunday 26 March, Buses replace trains between Guildford and Redhill / Gatwick Airport on Sunday 26 March, Buses replace trains between Didcot Parkway and Radley / Oxford on Sunday 26 March, Buses replace late night trains to / from Pangbourne on Sunday 26 March, Amended late night services between Bristol Temple Meads / Newport and Cardiff Central on Saturday 25 March, Amended 21:24 Great Malvern to Frome service on Saturday 25 March, Amended services to / from Burnham and Taplow on Saturday 25 and Sunday 26 March, Amended late night Great Western Railway service to / from Worcester Shrub Hill from Monday 20 to Thursday 23 March, Amended 23:42 Swindon to Cheltenham Spa service from Monday 20 to Thursday 23 March, Amended 22:48 London Paddington to Swansea service from Monday 20 to Thursday 23 March, No trains via Tiverton Parkway from Monday 20 to Thursday 23 March, Amended service between Gatwick Airport and Reading on Sunday 19 March, Amended 07:55 & 08:35 Swansea to London Paddington trains on Sunday 19 March, Amended 23:00 & 23:33 London Paddington to Bristol Temple Meads service on Sunday 19 March, Amended early morning GWR service between London Paddington and Reading on Sunday 19 March, Amended service via Exeter St Davids on Saturday 18 and Sunday 19 March, Buses replace trains between Swansea and Carmarthen on Saturday 18 and Sunday 19 March, Buses replace trains between Reading and Basingstoke on Sunday 19 March, Amended services in the Warminster area on Saturday 18 and Sunday 19 March, Amended 23:45 Didcot Parkway to London Paddington on Saturday 18 March, Amended 00:34 London Paddington to Reading service on Saturday 18 March, Amended 00:45 Oxford to Reading service on Saturday 18 March, Buses replace trains between Barnstaple and Crediton / Exeter St Davids from Monday 13 to Thursday 16 March, Reduced evening services between Newton Abbot and Plymouth from Monday 13 to Thursday 16 March, Buses replace evening services between Swindon and Bristol Temple Meads via Chippenham / Bath Spa from Monday 13 to Thursday 16 March, Amended evening / morning Great Western Railway services to / from Swansea from Monday 13 to Friday 17 March, Amended 23:42 Swindon to Cheltenham Spa service from Monday 13 to Thursday 16 March, Amended evening trains in the Westbury area from Monday 13 to Thursday 16 March, Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 13 and Tuesday 14 March, Amended evening trains between Twyford and Henley-on-Thames on Monday 13, Tuesday 14 and Thursday 16 March, Buses replace evening / morning trains to / from Burnham / Taplow from Monday 13 to Friday 17 March, Buses replace evening / morning trains to / from Pangbourne from Monday 13 to Friday 17 March, Amended services via Theale on Saturday 11 and Sunday 12 March, Buses replace trains between Guildford and Gatwick Airport on Sunday 12 March, Buses replace trains between Swansea and Carmarthen / Llandrindod on Saturday 11 and Sunday 12 March, Buses replace evening / morning trains to / from Burnham / Taplow on Saturday 11 and Sunday 12 March, Buses replace trains between Southampton Airport Parkway / Southampton Central and Bournemouth / Portsmouth Harbour on Saturday 11 and Sunday 12 March, Buses replace late night / early morning trains between Castle Cary / Yeovil Pen Mill and Weymouth from Monday 6 to Friday 10 March, Amended late night services to / from Plymouth from Monday 6 to Thursday 9 March, Amended late night services to / from Didcot Parkway / Swindon from Monday 6 to Thursday 9 March, Amended late night services between Cardiff Central and Bridgend from Monday 6 to Thursday 9 March, CANCELLED: Engineering work between Swansea and Carmarthen on Monday 6 March, Buses replace trains between Portsmouth Harbour and Portsmouth & Southsea until 16:15 on Sunday 5 March, Amended services via Theale on Sunday 5 March, Amended services between Swansea and Carmarthen on Saturday 4 and Sunday 5 March, Buses replace trains between Warminster and Salisbury on Saturday 4 and Sunday 5 March, Buses replace trains between Reading and Guildford on Saturday 4 and Sunday 5 March, Buses replace early morning trains to / from Burnham and Taplow on Saturday 4 March, Amended 00:45 Oxford to Reading service on Saturday 4 March.