You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. In order to get started can you please send me a Modmail message with your full name and service address? I need someone to come out and fix it. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. We ask for direct messages because we can't post personal information in public. Thanks! Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. Please send us a PM with your first and last name, as well as house numbers to your service address. Thank you so much for contacting our Xfinity Support Team over Reddit. Please contact the moderators of this subreddit if you have any questions or concerns. Let us know. In the top right corner, you'll see a little chat icon near the bell icon. The channel and its live streaming world news is available . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How do I report an above ground cable down? For immediate assistance, check out the Xfinity Assistant. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. An official employee, such as myself or whoever is first available, will respond. If the IP address resides on the Comcast network. Emails sent with an attachment cannot be processed. I have called multiple times but I don't have an account so it won't let me through to talk to someone. I am a bot, and this action was performed automatically. We have made changes to keep employees safe so response and call times may be longer than usual. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. They have been hanging very low for over a year. Select Start Troubleshooting to begin your modem restart. How do you fix an exposed wire without electrical tape? Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Hello @user_300363 and thank you! The only option appears to the the Xfinity Assistant bot, which asks me to sign in. I am a bot, and this action was performed automatically. Low hanging main line cable | Comcast Business Support Community how to report downed wires | Xfinity Community Forum For immediate assistance, check out the Xfinity Assistant. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. This option is available 24 hours a day, 7 days a week. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. You can also request a call at a time that fits your schedule. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Who Do I Contact About Downed Phone Line In My Backyard? Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Provide your account info and say, Line is down., Dont have AT&T service? A woman in Huntington says she contacted Comcast several times about a line. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. I am an Official Xfinity Employee. To qualify for the credit, customers must: 1. View the Xfinity outage map and find out when an area will be back online. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. I really appreciate you being a member of the Comcast Family! We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Get in touch with Comcast Business. Here is a list of frequently requested telephone numbers: Cable. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). It's not the power line and I don't think it's the regular cable either because there's no service outage. If you have questions about your services, we're here to answer them. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Comcast Xfinity Outage Map Is The Service Down? How do you get straight to a representative? Cookie Notice If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. How Do I Report a Problem with My Comcast Landline? - GetHuman How do I know if my home is wired for Comcast? Why is my Xfinity Cable box stuck on boot? and our Make sure you are signed in with your Xfinity credentials. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. There appears to be no other way to contact comcast/xfinity. New comments cannot be posted and votes cannot be cast. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Report it online using Xfinity Assistant. New comments cannot be posted and votes cannot be cast. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. When asked if you want to order new service, say "No." This post was marked as closed. You can contact 811 to get utility lines marked. Throughout our history, DISH has always put customers first. Call 800.288.2020 and select Repair. No worries, Our team can definitely help right here! -You are responsible for the "mast," the . Create an account to follow your favorite communities and start taking part in conversations. Warn others to stay away. Discussion. Reporting A Downed Dangerous Pole | AT&T Community Forums i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Asking on behalf of my place of business. Scan this QR code to download the app now. For immediate assistance, check out the Xfinity Assistant. Marion County officials report storm has passed leaving widespread wind Xfinity Customer Service - Contact Us Eastand Royal - Vice President of Customer Experience - LinkedIn How to File a Complaint Against Comcast - Your Options - FairShake Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. This website wants shut Contact Us - Customer Support | DISH Sky News is a British free-to-air television news channel and organisation. Tips in case of an outage What if my power is out? How to report a down or damaged CenturyLink line. how do i report a downed comcast line? - perfumexo.com Reporting this to comcast seems to be a problem. Hope this helps you out. Full special report: Alex Murdaugh found guilty in murders of wife and son It is to be expected when weather conditions are severe. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Thank you for bringing this issue to our attention. up. Privacy Policy. Internet Security with Xfinity - Report Abuse You may have to enter a lot of personal information to get connected, including your ZIP code. Our community is your official source on Reddit for help with Xfinity services. Whenever there is an outage, your first step is to report it via email or twitter. Hi, @user_af7a95. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. Then it tells me it can help me better if I sign in. I hate to hear this has been your experience and would love to investigate this for you! Report or View Outages; Other Contacts; General, Business, Landlord, . Not a word either by phone, email or through the support chat since then. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Youve reached the best place and perfect person to help with virtually all of your account needs! DO NOT TOUCH downed lines or anything they are touching. Should you experience further issues, please create a new post. I don't have AT&T, or a landline. How to Report an Issue Online Visit xfinity.com/xfinityassistant. With our new Xfinity support chat, you do not need to input the name of a person. My thinking, if I were to do this at my house would be that that 1.) How to report a downed wire if I'm not a customer? Contact Us - Customer Service Phone Numbers & Chat | Frontier We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! 1 6 Can you direct message us your name and address, please? Comcast Phone Number | Call Now & Skip the Wait - GetHuman Make the report to that person.. Then it thanks me for signing in. Should you experience further issues, please create a new post. Exposed Line/ Wire - How To Report & Things To Know From AT&T Click Continue. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Cloudflare Ray ID: 7a2ad44e3df86ef8 Jul 2007 - Sep 20169 years 3 months. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. The ground around your car may be energized. The tubing will start to shrink almost right away. Can you please send us a Modmail message with your first and last name and full address? An official employee, such as myself or whoever is first available, will respond. Xfinity Outages | CableTV.com Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. ASA, ABA, Adherence). If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. You can email the site owner to let them know you were blocked. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Call us at 800-477-5050. It's in front of my yard, and it goes across the street. If you are experiencing problems with Comcast Xfinity, please submit a report below. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Please call this number (855) 307-4896 to set up your service. A tree in my back yard has two large branches resting on the phone/TV cables. Press question mark to learn the rest of the keyboard shortcuts. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help We have made changes to keep employees safe so response and call times may be longer than usual. Help and Support Topic | Comcast Business Support For more information, please see our Contact Us | Comcast Business Support The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! ET. For more information, please see our Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. 3.) I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Click the Check for Issues button. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers!