If so, you've come to the right place. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Customer Care Representative, Human Resources - Virtual These teams are a critical component of Alights health care,retirement and HR-delivery services. Our people are our greatest assets at Alight Solutions because People Matter! At Alight, we are reimagining how people and organizations thrive. Alight is committed to a diverse workforce and is an affirmative action employer. Get the latest news and information. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Customer Care Representative, Human Resources - Virtual Open to States View Job description, benefits and responsibilities. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. Working as a Customer Support Representative at Alight - Indeed Customer Care Representative I, Healthcare Benefits at Alight - GrabJobs to demonstrate your interest in the role. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Want to receive job alerts for similar jobs? There is no travel required for this position. All Rights Reserved. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Pros. You will be notified during the hiring process which checks are required by the position. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. 2023 We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Our people are our greatest assets at Alight Solutions because People Matter! Quick Apply. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Average Alight Solutions Salary | PayScale Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business Read more * Express yourself in an open and honest manner Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. Customer Care Representative, Human Resources - Tallahassee, FL. job Explore open roles at Alight. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. This position supports Alight s benefits administration and HR BPO platform businesses. Our people are our greatest assets at Alight Solutions because People Matter! Alight Solutions Easy 1-Click Apply. Browse by city or country to find one in your region. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Visit investor site Looking for an Alight office? West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming at Alight Solutions. Find contacts: direct phone number, email address, work experience. Location 2023 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Customer Care Representative interview questions and answers Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Meet Alight Customer Care Watch on Why Alight? Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Alight Solutions hiring Health Pro Specialist II - April 2023 in Dallas Stay updated on our new opportunitiesJoin our. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? Because transformation takes a workforce. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. Please note that all salary figures . Customer Care Representative Resume Examples. At Alight, we believe a company's success starts with its people. I was responsible for keeping up to date with daily schedules and routines and managed all of . You will be notified during the hiring process which checks are required by the position. Learn how this feature works. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. We strive for Excellence Every Day by collaborating with our clients and colleagues. This may include additional research and ongoing casework. Cons. Alight Solutions Customer Service Representative Reviews Alight Solutions is committed to a diverse workforce and is an affirmative action employer. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. Join our team. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Visit the company website to obtain information on the company and review the job description prior to your interview. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. Find out if you meet the requirements! READ MORE Important information: Apply for Sr. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. * Use productivity and quality data & metrics to achieve superior customer service results Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Alight - 3.1 San Juan, PR. We recognize the importance of a work life balance. https://www.consumer.ftc.gov/articles/0243-job-scams. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. Our story starts with a simple, universal truth: Every business is a people business. Only applicants from locations above will be considered. We are not an agent or representative of any employer. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Customer Care Representative Human Resources. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. People can always trust us to say what we mean and depend on us to do what we say. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. Knowing our products inside and out so that you can . AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Find out if you meet the requirements! * Demonstrate a positive attitude, self-awareness and embrace feedback This job is no longer accepting applications. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight Si es as, entonces ReedGroup es para ti! Alight Solutions hiring Customer Care Representative - Bilingual