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Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. 3040 Continental Dr. (As of 09/2008 no utility has an approved winter disconnection plan on file.) No disconnect for elderly or disabled when temperature is >95, or medical emergency. Because disconnections during protection dates are considered detrimental to the health of the customer's household, the utility company must make three additional attempts to contact the customer before disconnection. Summer disconnent protection - a utility may not effect an involuntary disconnection of residential services in affected counties when an excessive heat watch, heat advisory, or excessive heat warning issued by the National Weather Service is in effect. If the customer's service has already been disconnected, the customer must pay a reconnect fee of no more than $36 to restore. How many calories in a half a cup of small red beans? Turn off electricity at your address and close your account. Consumer line: 502-564-3940 or 800-772-4636. Also, cannot shut off a service that the resident needs to run their residential heating system.After November 1, a LIHEAP customer may get service reconnected with a minimum payment of $255. Serving New Businesses in Oklahoma. No disconnect if customer agrees and adheres to payment plan. Removing Equipment You can remove an APCO outdoor light, remove a meter, or stop temporary service by using our modify service forms. Customers eligible for the Winter Termination Protection Program are placed on a budget plan and cannot be disconnected as long as they make good faith payments. 30 day delay, with renewals up to 90 days, if physician certifies that disconnect would adversely affect the health of a household member. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. Modify home service American Electric Power has named Michelle Marsh vice president, Safety and Health, effective March 4. Delay disconnect for 30 days with medical certification. Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. AEP expects to net approximately $1.45 billion in cash after taxes and transaction fees. COLUMBUS, Ohio, Feb. 22, 2023 - American Electric Power (Nasdaq: AEP) has entered into an agreement to sell its 1,365-megawatt (MW) unregulated, contracted renewables portfolio to IRG Acquisition Holdings, a partnership owned by Invenergy, CDPQ and funds managed by Blackstone Infrastructure, at an enterprise value of $1.5 billion including If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the, November 1-March 31 - Cold Weather Rule (CWR), Prohibits the disconnection of heat-related service from investor owned utilities when the temperature is predicted to drop below 32 during the following 24-hour period and allows customers to make a payment arrangement. Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. Removing Equipment You can remove an AEP Ohio outdoor light, remove a meter, or stop temporary service by using our modify service forms. If youre moving, please make sure youre moving out of our service territory before filling out the stop service form. Consumer line: 785-271-3140 (Topeka) or 800-662-0027. Privacy Policy | Must have a termination notice and have been refused utility service; appliied for HEAT and Red Cross energy assistance and make a good faith effort to pay utility bill on a consistent basis during moratorium. When you opt in, we automatically fill in your ID from then on. Disconnect is not allowed unless arrears are more than $125 for gas non-heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. Use of this site constitutes acceptance of the AEP Terms and Conditions. Customer Service: 1.800.MY.CIRRO (1.800.692.4776) For Sales and Service: 7 days a week, 7 a.m. to 10 p.m. CST . Need to turn off electricity at an address and close your account? No disconnect if termination will adversely affect the occupant's health; must be certified by licensed physician or Christian Science practitioner. The winter reconnect order allows residential customers who are disconnected or being threatened with disconnection the opportunity to pay no more than $175 to maintain their utility service. Disconnection is prohibited if customer agrees and adheres to a payment plan. Consumer line: 888-782-8477 (electric) 512-936-7120 (Austin electric); 515-463-7164 (gas). Consumer line: 602-542-4251or 800-222-7000 (Phoenix area), November 1 - March 31 (temperature-based). 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. Renewals are not needed if condition is certified as being permanent. American Electric Power or AEP is an electric utility that serves power customers in 11 states. Prohibited for customers who can prove extreme financial difficulty or medical emergency and agree to payment plan. If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customer's service until all bills are paid in full. Or look for your next career move. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. Consumer line: 888-782-8477 (electric) 512-936-7120 (Austin electric); 515-463-7164 (gas). Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Requires PUC approval. 1-800-277-2177 To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code Report problem Other Contacts Career inquiries Investor relations Media relations Supplier registration AEP Corporate Headquarters Phone: 614-716-1000 Need to turn off electricity at an address and close your account? Consumer line: 800-392-8050 (toll free) or 334-242-5211. Required Internet Posting | Disconnect ban if customer declares inability to pay and income is <50% state median income and agrees to payment plan or if eligible customer pays 10% of income or the full amount of current bill (whichever is less) or if customer agrees and adheres to payment plan. Consumer line: 410-767-8000 (Baltimore) or 800-492-0474. Consumer line: 404-656-4501or 800-282-5813. Learn more at AEPEnergy.com. 30 day disconnect delay if household member's health would be adversely affected, physician certificate can be renewed twice. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you, This online function is currently only available to residential customers. Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. Consumer line: 404-656-4501or 800-282-5813. To have service restored between November 1 and March 31, a ratepayer must make payment of one-fourth of the total arrearage plus the most recent bill and enter a payment plan with the remaining arrearage paid in installments over no less than three months or as agreed between the ratepayer and the utility. Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. Utilities are required to offer a deferred payment plan. To avoid unauthorized access, youll still have to enter your password. Unpaid Utility Bills Due date for utility bills extended to 22 days. National Center for Appropriate Technology (NCAT) Consumer line: 907-276-6222 (Anchorage); 800-390-2782. Calling regarding service disconnection is something Porter says AEP will never do. 62 - 1 PO . Let us know how we can help. 30 day disconnect delay if detrimental to health, must have physician certification. Table of Contents show What Is AEP Central? 1996-2023 American Electric Power Company, Inc. All Rights Reserved. The Basics of Temporary Installations. AEP Southwestern Electric Power Co. has started shutting off service for business customers in Texas and Louisiana for nonpayment and plans to do so for residential customers in Texas. 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. Running on . Utility Service Protection Program payment plans for low-income customers (<150% FPG) provide shut-off protection year-round. Other than LIHEAP documents uploaded by the Department of Health and Human Services (HHS) or the LIHEAP Clearinghouse, the contents of the LIHEAP Clearinghouse website do not necessarily reflect the views or policies of HHS, nor does the mention of trade names, commercial products, organizations or program activities imply endorsement by the U.S. Government or compliance with HHS regulations. With an AMI Customer may request an extension. Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. The waiver is valid for 30 days and . Traditionally, utilities send a metering service person to connect or disconnect the meter. Jersey central power some areas in the property inside my. No disconnect if customer agrees and adheres to a payment plan. To avoid unauthorized access, youll still have to enter your password. The General Assembly is continuing a ban on service disconnections for the most vulnerable Dominion Energy customers through March 1, 2022. Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges. All residential customers can have power restored with a down payment. Disconnection may be delayed for 30 days with medical doctor or osteopath certification of a life-threatening condition or for life support equipment, certificate may be renewed once. Limit the use of My Sensitive Info | Disconnect ban for households with children under 18, elderly age 62 or older, or infirm. Start Start service or add another location to your existing account What you'll need: Name, SSN/TIN, Phone, Date Of Birth, and Email Address for the primary account holder Date to start service table of state seasonal termination protections only, www.psc.state.al.us/Complaints/ComplaintForm.htm, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, www.azcc.gov/divisions/utilities/consumerservices.asp, www.azcc.gov/Divisions/Utilities/forms/ComplaintForm2013.pdf, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, http://www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, http://www.puc.idaho.gov/consumer/consumerfaqs.html, http://www.puc.idaho.gov/forms/casecomment.aspx, https://iub.iowa.gov/informational-brochures, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.lpsc.louisiana.gov/mainconsumerfaq.aspx, www.maine.gov/mpuc/consumer/file_complaint.shtml, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, www.michigan.gov/documents/mpsc/FAQall011408_221482_7.pdf, www.michigan.gov/documents/mpsc/mpscelecfaq113007_216992_7.pdf, www.michigan.gov/mpsc/0,4639,7-159-16368_16415---,00.html, https://mn.gov/puc/consumers/help/shut-off-protection/, www.mn.gov/puc/documents/pdf_files/011566.pdf, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, http://psc.nebraska.gov/admin/admin_forms/Complaint_Form.htm, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, www.puc.nh.gov/ConsumerAffairsForms/complaintfrm.aspx, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, http://www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, www.ripuc.org/consumerinfo/Billing_FAQ.pdf, www.ripuc.org/consumerinfo/filecomplaint.html, www.psc.sc.gov/consumerinfo/Pages/FileAComplaint.aspx, www.puc.sd.gov/commission/Publication/n&ebro.pdf, https://www.tn.gov/tra/topic/csd-utility-complaint-resources, https://www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, https://www.puc.texas.gov/consumer/complaint/Rights.aspx, www.publicutilities.utah.gov/complain.html, sccinfo@scc.virginia.gov?subject=WebInquiry, http://psc.wi.gov/thelibrary/publications/general/consumer02trifold.pdf, http://psc.wi.gov/apps40/complaint/consumer/FileComplaint.aspx, National Center for Appropriate Technology (NCAT). Customer must agree to payment plan. 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan. (1) If the utility company is denied access to disconnect service, the utility company may subsequently disconnect the utility service in accordance with the provisions of paragraph (I) of rule 4901:1-18-03 of the Administrative Code. Consumer line: 785-271-3140 (Topeka) or 800-662-0027. Total ban between November 15 and March 15 when the forecasted low temperature for a 24 hour period beginning at 8:00 A.M. on the date of the proposed disconnection is below 32 degrees. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power. No disconnection if a customer enters into a deferred payment plan. In the Lone Star State, AEP is divided into AEP Texas North and AEP Texas Central, each with its own service territories. No disconnect for customers who enter into a payment plan. Prohibits the disconnection of heat-related service from investor owned utilities when the temperature is predicted to drop below 32 during the following 24-hour period and allows customers to make a payment arrangement. AL | AK | AZ | AR | CA | CO | CT | DE | DC | FL | GA | HI | ID | IL | IN | IA | KS | | KY | LA | ME | MD | MA MI | MN | MS | MO | MT | NE | NV | NH | NJ | NM | NY | NC | | ND | OH | OK | OR | PA | RI | SC | SD TN | TX | UT | VT | VA | WA | WV | WI | WY. Medical certification may be renewed three times in 12 months. Before you start, make sure you're not a current customer. emergency. Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint). Disconnection is delayed if a medical emergency exists or 10% of the delinquent balance is paid within 5 business days. Temporary Service - AEP Grants have been made to nonprofit organizations across the AEP service area. How do you complete the tutorial on GTA 5 Online? Moving to your next home can be exciting and stressful at the same. To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. Remember User ID helps you log in without having to memorize your ID or look it up every time. Prohibits disconnect if household has life support system; 30 day delay for certified medical condition, certificates may be renewed for 30 days or longer if a chronic condition exists. Disconnection may be delayed for 20 days if the customer has applied for financial assistance including SSI. north wales dating agency Find a permit. 3040 Continental Dr. If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. Customer must pay bill in installments within the next 90 days. Customer who provides certification from licensed physician and surgeon that service termination will be lifethreatening and who is unable to pay in normal period shall be permitted to amortize over a period not to exceed 12 months. In addition, the customer must pay one-twelfth of any billings from the date application is made through March 15th. The Public Service Commission has amended the state's cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. No utility shall terminate or refuse to restore service if health of household member would be adversely affected, need medical certificate. Low-income "hardship" policy - customers are entitled to have gas heat and electric service turned on between 11/1 and 5/1, even if they owe the utility company money. Updated 4:00 PM ET on Mar 03 Market data provided by Q4 Inc. 2022 Q4 Earnings Release Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment. Money and Energy Savings for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period. No disconnect for 15 days for illness certified by a physician, certification can be renewed. Welcome to a new day at American Electric Power. NOTE: These policies may not apply to all utilities in your state. 1996-2023 American Electric Power. If you have forgotten your security code, please call 888. . No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. Low income customers must make monthly payments of at least 7% of their estimated annual bill, along with a portion of any past-due amount, November through March to avoid shut-off. Need written certification from a qualified medical professional that is valid only for the length of time the health endangerment is certified to exist but no longer than sixty days. Total ban when <32. Our simple transfer service makes it easier. Customers called to full-time active military service during a time of declared national or state emergency or war, may apply for shut-off protection for up to 90 days and may request extensions of this protection by reapplying. Consumer line: 800-992-0900 Ext. If the customer's service has already been disconnected, the customer must pay a reconnect fee of no more than $36 to restore. According to the Responsible Utility Customer Protection Act, utilities may be shut off without Commission's approval during the winter months if customer fails "to be a responsible utility customer, and provided that [the customer's household]'s income exceeds 250 percent of the federal poverty level. Several of Arizona's energy vendors enforce moratoriums with varying criteria. No disconnect if illness would be aggravated, need statement from doctor. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. Money and Energy Savings for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Utilities must honor a physician's certificate in prescribed form that a customer/permanent resident has a serious medical condition and stating that suspension of service would result in substantial risk of death or grave impairment. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. Households may be disconnected once the temperature is below 95 or beginning in October, whichever comes first. The phone number of your REP is located on your electric bill. Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint). Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. In general, municipal utilities and rural electric cooperatives are not regulated and the policies do not apply to them. 4-6101; 702-486-2600 (Vegas); 775-684-6100 (Reno). Customer must negotiate a payment plan to maintain service after delay. Utilities may not disconnect residential electricity service when an excessive heat watch, heat advisory, or excessive heat warning has been issued by the National Weather Service. Customer is required to negotiate a payment plan.